Player Install

Player Installation Video

Watch this video to learn how to install your GoodHealthTV® player unit.

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New Installation Instructions

Learn how to install and replace your GoodHealthTV player unit.

If you received a TV and mount, please follow the mounting instructions included with the TV mount.

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1
Template
Use the template at the bottom of the instructions page to mark where you will install anchors and screws. Insert the anchors, then the screws leaving screws slightly away from the wall.
2
Mounting
Using the mounting holes on the back of the player, slide the player onto the screws. Push the player down to make sure it is secure.
3
Cable
Plug in your existing network cable (if you're using a wired network connection). Next, plug in the included HDMI and power cable.
4
Power
Make sure the power button is illuminated blue. If not, please push the button once.
5
Enjoy
That's it! You can now enjoy your new player!

How to setup wireless network & connect to the internet

Click or hover on the hotspots to learn more. 

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1
Connect a mouse and keyboard to player. (Can be wired or wireless)
2
Press ctrl S to open settings menu.
3
If you are using a wired connection just plug in and toggle the DHCP on or off depending on your network requirements.
4
If you need to put in a static ip enter that in the box shown above.
5
If you need wireless make sure the wifi toggle is turned on. (Blue is on)
6
Select you wireless network and enter password. (Wireless network must NOT have any network timeouts or splash screens)
7
Once working hit the "Done" button in the upper right hand corner to resume playback.

Troubleshooting FAQs

Get quick solutions for common installation issues:

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My installed system has no sound.
  1. Connect a keyboard and mouse to the player unit and press ctrl and ‘s’ at the same time. 
  2. Click the tab labeled “Screen Layout”. 
  3. Select the sound device, “HDA intel PCH”. 
  4. Select sound channel, “3”. 
  5. Do an audio test.
  6. Still no sound, try another channel and test until there is sound.
  7. Still no sound, call Support at 888-571-5967.

If your player shows video, but no sound, try checking the TV’s audio levels to make sure the TV volume isn’t low or muted. If this isn’t the problem, try restarting the player.

To fix this issue, you need to change the aspect ratio of your TV. 

  1. Access your TV’s menu (this is typically done by selecting the “Menu” or “Settings” button on your TV remote).
  2. Navigate to the Picture or Display settings.
  3. Change the aspect ratio of your TV to HD or 16:9 or 1920×1080.
  4. If content is still cut off, call Support at 888-571-5967.

First try rebooting the system. Once it restarts, the programming should play. If programming is still not displayed, call Support at 888-571-5967.

  1. Connect your system to the internet. 
  • Connect a keyboard and mouse to the player unit and press ctrl and ‘s’ at the same time. 
  • Network settings will pop up, and you’ll be able to make adjustments there. 
  • When it says connected in the lower left corner press done in the upper right. 
  • When the programming comes back up, you will see the weather display in the bottom white bar (if connected correctly).
  1. If an error message still appears, call Support at 888-571-5967.

Check the input setting on the TV, you may have to toggle through HDMI inputs until you see GoodHealthTV® or Living Local Network® displayed.

Check to see if the TV and unit are turned on and the right input is selected.

Call Support at 888-571-5967

Use the diagram below to see how to set up the cables for your Distribution system.