Player Install

Player Installation Video

GoodHealthTV® Border Line - Native Reach

New Installation Instructions

Follow these steps to install and replace your GoodHealthTV® player unit.

GoodHealthTV® Border Line - Native Reach
1
Template
Use the template at the bottom of the instructions page to mark where you will install anchors and screws. Insert the anchors, then the screws leaving screws slightly away from the wall.
2
Mounting
Using the mounting holes on the back of the player, slide the player onto the screws. Push the player down to make sure it is secure.
3
Cable
Plug in your existing ethernet network cable. If using a wireless internet connection, see the wireless setup section below. Next, plug in the included HDMI and power cable.
4
Power
Make sure the power button is illuminated blue. If not, please push the button once.
5
Enjoy
That's it! You can now enjoy your new player!

How To Set A Wireless Connection & Connect To The Internet

GoodHealthTV® Border Line - Native Reach

Internet Connected

If everything is working correctly you will see the local weather displayed in the bar at the bottom of the screen.

Internet Not Connected

information not displaying
If the bottom bar is blank and local weather isn’t displayed, you’re not connected to the internet. Follow the steps below to reconnect.

Follow these steps and reference the diagram below to get set up.

1
Connect a mouse and keyboard to player (can be wired or wireless).
2
Press CTRL + S to open the settings menu.
3
If you are using a wired connection, plug in and toggle the DHCP on or off depending on your network requirements.
4
If you need to put in a static IP, enter that in the box shown below.
5
If you need a wireless connection, make sure the Wi-Fi toggle is turned on (blue is on).
6
Select your wireless network and enter the password. The wireless network must not have any network timeouts or splash screens.
7
Once the unit is connected to the internet it will say "connected" in the bottom left corner of the screen.
8
If it says connected in the bottom left corner of the screen, click the "Done" button. If not, please call support at 888-571-5967.
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Troubleshooting FAQs

GoodHealthTV® Border Line - Native Reach
My installed system has no sound.
  1. Connect a keyboard and mouse to the player unit and press CTRL + S.
  2. Click the tab labeled “Screen Layout”.
  3. Select the sound device, “HDA intel PCH”.
  4. Select sound channel, “3”.
  5. Do an audio test.
  6. Still no sound, try another channel and test until there is sound.
  7. Still no sound, call Support at 888-571-5967.

If your player shows video, but no sound, try checking the TV’s audio levels to make sure the TV volume isn’t low or muted. If this isn’t the problem, please restart the player. If still no sound once restarted, call Support at 888-571-5967.

To fix this issue, you need to change the aspect ratio of your TV. 

  1. Access your TV’s menu (this is typically done by selecting the “Menu” or “Settings” button on your TV remote).
  2. Navigate to the Picture or Display settings.
  3. Change the aspect ratio of your TV to HD or 16:9 or 1920×1080.
  4. If content is still cut off, call Support at 888-571-5967.

First try rebooting the system. Once it restarts, the programming should play. If programming is still not displayed, call Support at 888-571-5967.

Connect your system to the internet:

  • Connect a keyboard and mouse to the player unit and press CTRL + S. 
  • Network settings will pop up, and you’ll be able to make adjustments there. 
  • When you see “Connected” in the lower left corner, click “Done” in the upper right corner.
  • When the programming comes back up, you will see the weather display in the bottom white bar (if connected correctly).
  • If an error message still appears, call Support at 888-571-5967.

Check the input setting on the TV, you may have to toggle through HDMI inputs until you see GoodHealthTV® displayed.

Check to see if the TV and unit are turned on and the right input is selected.

Call Support at 888-571-5967.

Use the diagram below to see how to set up the cables for your distribution system.

If your questions or support topic is not listed, please call Support at 888-571-5967.